Privacy Policy Dream Express (Dex) Co., Ltd.

Effective May 1 , 2021 (TBC)

Dream Express (Dex) Company Limited (“the Company ” or “ we ”) realizes the importance of personal data protection. of potential customers, customers or retailers (“ you ”) in our products and services We follow strict security procedures for the collection, use, disclosure and/or transfer of your Personal Data ( as defined in Section 1) to foreign countries. The information you share with us makes the company including affiliated companies and subsidiary as well as business partners able to offer products and services that meet your needs ready to provide you with the best personalized customer service and experience            

This Privacy Policy (“ Privacy Policy ”) applies to businesses, websites, mobile applications, call centers , inquiry hotlines. social networking site online communication channel and other places where we store your personal information    

we may change and/or update the privacy policy this from time to time We will notify you further if there are important improvements. We will specify the date of this Privacy Policy. Our latest update is at the top of the Privacy Policy. We encourage you to read the Privacy Policy. this carefully and check the privacy policy We regularly review any changes we may make in accordance with the terms of this Privacy Policy.  

1. What personal data do we collect? 

For the purposes of this Privacy Policy, the term  personal data  means information that identifies or can identify you. according to the items listed below  

We may collect personal information. directly or indirectly from other sources, including from affiliates. and subsidiary our service provider and our third party business partners The type of information collected will depend on the context of our interaction with you. and services or products that you want from us Examples of personal information that may be collected are as follows:

2- Contact details such as address delivery details Billing details phone number mobile number Work phone number email work email Line account name Facebook account Google account Twitter account and other accounts related to social networking sites  

3- Account details such as credit debit card numbers Credit Debit Card Information Bank account number member code customer code membership type customer type customer credit score Application for goods and services ( eg service registration form Application for Financial Services or Insurance- Month of membership service subscription and payment details and a copy of the bank account   bank passbook Such information may be collected directly from us. and or third parties providing payment services    

4- Transaction details such as payment information Card usage and transaction data Advertising campaign response data Payment slip details about refund refund amount date spent Order Order number service appointment date Complaints and claims transactions transaction history location transaction status past sales transactions and spending behavior as well as other details of the products and services you have purchased   

5- Technical details such as Internet Portal Address (IP Address- Web Beacon Log type of device. Ref hardware such as Universal Device Identifier (UDID- or MAC Address Code reference software such as advertising identifier for the operating system IOS (IDFA- or Advertising Identifier for the operating system Android (AAID- network details. link Access details Access to system services with a single authentication (SSO- to log (Login Log- records for the system. Length of time spent visiting our pages cookies your login information. search history Search details Browser type and version Location and location of the time zone Browser plug-in type and version Operating system and platform and other technologies on the device you use to access the Platform.                

6- Behavioral details such as information about your spending habits. and information from your use of our products and services such as your location  

7- Profile details such as username and password profile spending order history. past orders purchase history purchase item Number of purchases per item Canceling an order or returning a product from you Order via website Order ID financial records Identification Number (PIN- Information about interests likes feedback and survey responses. satisfaction survey results social media use Details of participation in the activity Loyalty program (Loyalty Program- to use discount codes and promotional price. Customer order details customer service Attending exhibitions and trade shows      

8- Service usage details such as information about your use of the website platform products and services. Q&A record and or  

9- Marketing and communication details such as your preferences in receiving marketing communications from us. affiliates and subsidiaries third parties business partners and your communication preferences   

In addition personal information Your may be collected from our business partners. In the event that you purchase a product from a business partner through our website we will receive your personal information in relation to the product you have purchased. For the purpose of tracking sales transactions and the development of services

In the event that you provide personal information of any other person   eg friends partners- with us such as name surname telephone number whether it is for the delivery of our products and services or for emergency contact You represent that you have the authority to do so and authorize us to use your Personal Data. as stated in this Privacy Policy.  

We have no intention of keeping your sensitive personal data   Sensitive Information . We will collect use and or disclose sensitive information only on the basis of your express consent or to the extent permitted by law.  

We will collect personal information about minors quasi-incompetent persons. and incompetent persons Only when parents guardians or guardians   as the case may be- of such persons have given their consent. We do not intend to collect personal information. of customers under 20 years of age without parental consent if the law requires such persons consent. or of the customer who is a quasi-incompetent person or an incompetent person without the consent of the guardian or guardian   as the case may be- by law in the event that we find that we have collected personal data of those under 20 years of age without parental consent as required by law or of those who are quasi-incompetent persons or an incompetent person without the consent of the guardian or curator   as the case may be without intention We will delete your personal information. immediately unless we can rely on other legal bases apart from consent          

2. Why do we collect  use and   or disclose the personal information of people.     

We may collect use or disclose Personal Information. for the following purposes

2.1 Objectives for which you have given your consent 

We rely on your consent to collect use and or disclose your personal information by the Company its affiliates. and subsidiary as well as business partners will use your personal information for the following purposes

1- Marketing and Communications : For marketing communications information special offers promotional materials. Telemarketing privileges advertising newsletters marketing and other communications. both online and offline channels about products and services from affiliated companies and subsidiary as well as business partners which we cannot rely on other legal bases  

2- Data Analysis : To provide data analysis services.  

3- other business people : to engage in other businesses including digital marketing. Loyalty and Rewards Programs Retail Electronic Commerce This includes other related goods and services.   

2.2 The purpose of using the legal means to take action on the privacy of persons.  

We may rely on  1- the contract base for the initiation or performance of a contract with you;  2- a legal obligation base. for the performance of our legal duties;  3- legitimate interests For our legitimate interests and third parties we will balance our legitimate interests and relevant third parties. with your benefit Including rights and fundamental freedoms on the protection of personal data of persons  4- the importance of life. for the prevention or suppression of harm to the life body or health of any person; and or  5- the public interest base; to carry out the mission for public benefit or for the exercise of the authority of an official for the following purposes:          

2.2.1- To provide you with goods and services : to register and or to enable you to use our products or services. or for retail commercial registration  to enable you to use the Website. Mobile applications and our platform  to support and carry out other activities related to the sale of our products or services through online and offline channels  to deliver other products through online sales to you  to sell products or services of We provide our corporate clients  to provide online media and digital marketing services  to process transactions between you and our business partners  to manage bookings and to process financial transactions. as well as services related to payment This includes checking Verification and to cancel transactions  to process your order delivery suspension replacement refund return and exchange of your goods or services  and to provide customer service including the Call Center.           

2.2.2- for marketing communications : for marketing communications information special offers promotional materials Telemarketing privileges advertising newsletters marketing and other communications. both online and offline channels about products and services from our affiliates and subsidiary as well as business partners  

2.2.3- to offer promotions special offers loyalty program points and prizes  sweepstakes contests and other offers like unto you: so you can join the promotion. promotional campaigns special offers promotional offers loyalty program registration programs with our business partners sweepstakes perks prize draws contests and other offers   e.g. to send email notifications- events and seminars including to operate and administer Account registration gift registration Signing up for your events  to process your collection increase exchange earn redeem and transfer points  to assess your entire usage history both online and offline. and to make and issue vouchers gift certificates and invoices.             

2.2.4- To communicate with you : to provide information Marketing communications advertising campaigns advertisements necessary notifications special offers benefits and promotional materials for our products or services to you  to send news electronic newsletter marketing message and information about products services brands and operations to you.   

2.2.5- To manage our relationship with you : to communicate with you about the goods and services you receive from us. affiliates and subsidiary as well as our business partners  to maintain customer service call center and or hotline to respond to inquiries requests feedbacks complaints claims disputes or compensation  to provide technical assistance and to deal with issues. technically  to process and update your information and to facilitate you in using products and services       

2.2.6- to determine the distribution and analyze data to measure the contribution of products and services  to monitor and match information. Describe the characteristics of the data. and analyze data  for market research surveys assessments behaviors statistics and market segmentation. consumption trends and patterns  to get to know you better and understand your characteristics  to improve business operations  to better tailor our content to the unique preferences of our customers  to assess performance Our promotional campaigns  to identify and troubleshoot existing products and services  to enhance the development of qualitative information  to know if you have a relationship with a business partner. and to provide Lead Generation marketing activities to our business partners via Facebook. or joint registration page or any other social media or communication platform               

2.2.7- to select and offer products or services that are likely to be of interest and suitable for your needs : so that the Company affiliates and subsidiary and our business partners using the results of the audit and data matching. Data Characteristics Distribution and analyzing information from your personal data in order to offer products and services that may be of interest to you  to identify your preferences and to provide you with a personalized experience. and to develop content articles in the future to meet your interests   

2.2.8- To improve business operations goods and services: To evaluate develop manage and improve existing services products systems and business operations. as well as designing new services products systems and business operations. to you and all our customers including but not limited to affiliates and subsidiary as well as our business partners To follow up on your trading transactions   sales tracking- to improve our services. to identify and troubleshoot problems  to produce anonymous aggregate reports and measure the performance of physical goods digital assets and marketing campaigns and to manage operate and maintain our payment systems. Discussions and or recordings of telephone calls between us and you may be listened to in order to train our staff and improve our service.       

2.2.9- To get to know you better : to learn about the products and services you use. and other products and services that you may be interested in receiving more This includes characterizing the processing of your personal data for example based on the types of goods and services you receive from us. your satisfaction with how you will be contacted etc.  

2.2.10- for the performance of the website Mobile applications and our platform: to administer operate monitor monitor and manage the Website; Mobile applications and our platform to help facilitate and function properly. Efficient and safe  to facilitate and enhance your experience of using the website. Mobile applications and our platform is even better and to develop sitemaps and content Mobile applications and our platform     

2.2.11- to manage information technology systems : for the purpose of managing our business This includes our information technology operations. communication system management Implementation and auditing of information technology security  for internal business management in accordance with internal governance requirements policies and procedures. and to update our database   

2.2.12- To perform duties in accordance with rules and regulations : to perform legal duties legal process or orders of government officials This may include orders from government officials outside Thailand and or cooperating with courts. regulators government officials and law enforcement agencies when there is reason to believe that We have a legal obligation to comply. and when the disclosure of personal information It is imperative to fulfill your legal obligations. legal process or the order of the said state which includes issuing tax invoices or tax returns  to perform legal duties related to e-Payment finance and anti-money laundering operations  to record and maintain communications for disclosure to the Revenue Officer Financial Services Business Regulatory Authority or regulatory agencies and other government agencies as well as for the investigation or prevention of crimes.      

2.2.13- To protect our interests : to maintain the safety and integrity of our business operations  to exercise our rights or to defend our interests when necessary and permitted by law such as to detect prevent and respond to Fraud Claims Intellectual Property Infringement or other violations of law  to manage and prevent loss to our assets and property  to ensure compliance with our terms and conditions  to prepare reports on our products and services to affiliates. and subsidiary as well as business partners To detect and prevent misconduct within our facilities  to monitor events  to prevent and report criminal acts and to maintain the safety and integrity of our business.        

2.2.14- To detect deter and prevent fraud illegal acts: to prove and verify your identity. and to verify compliance with other laws and regulations   for example to comply with laws and regulations related to e-Payment finance insurance and anti-money laundering-. To comply with customer identity verification  KYC- or electronic identity verification  e-KYC- processes and to prevent fraud and suspicious transactions-  including: To carry out an examination of the list of persons subject to sanctions or sanctions  Sanction List-  internal audits and records Property Management Systems and other business control measures              

2.2.15- To transfer in the event of a merger : In the event of a sale transfer merger reorganization or similar event we may transfer your Personal Data to any other party who is part of the transaction  

2.2.17- Life : To prevent or stop any danger to life body or health of any person.  

when we need to collect personal information for your legal performance or for entering into a contract with you. If you do not wish to provide personal information of yours to us upon request We may not be able to provide   or may have to discontinue providing- our goods and services to you.  

3. A person may disclose or transfer the personal data of persons.  

We may disclose or transfer Personal Data. to the following third parties for the processing of personal data According to the purposes under this Privacy Policy such third parties may be domiciled in or outside the Kingdom of Thailand. You can read the privacy policies of these third parties to learn more about how personal information is. How has your been done?

3.1 Our service providers 

We may use other companies agents or contractors to provide services on our behalf or to help us deliver goods and services to you. to the following persons These include but are not limited to :  1- service providers and infrastructure software websites and information technology  2- a provider of warehousing and logistics  3- a provider of storage and networked computers. Cloud  4- Data Monitoring Arranging and Analysis Service Providers  5- Marketing Advertising and Communications Agency or Agency  6- Research Agency  7- Survey Agency  8- Advertising and Event Campaign Organizer Events  9- Telesales Service Providers  10- Call Center Service Providers  11- Payment Service Providers payment system Identity verification  12- Administrative supervisor  13- Telecommunication and communications operator  14- Authorized credit information business operator To verify credit information for certain insurance products  15- Consultants and or  16- Transportation Service Providers.                                

within the service period Such service providers may have access to your personal information. However we will provide such service providers with access to personal information. To the extent necessary for service purposes only. We will ask service providers not to use personal information. We will ensure that all service providers we work with maintain your personal data. your safety

3.3 Our business partners 

We may transfer Personal Data. of yours to our business partners This includes but is not limited to digital marketing service providers. Banking and Finance Service Providers Point and reward program business operators Insurance provider Telecommunication and communication operators financial professionals Property Management Service Provider Investment service provider retail operator Electronic commerce operators investors partners in the co-registration program Co-branded partners such as banks our recommended partners who may work with us to offer products or services. Partners with joint members such as retail business operators Trading partners data supplier And business partners such as Kerry Express   Thailand- Company Limited   Company- and its subsidiaries and the Bangkok Mass Transit System Public Company Limited   Company- and its subsidiaries. Lead Generation Marketing Activities Providers Business Partners We Provide Lead Generation Marketing Activities Providers Research Organizations The partners who survey the market include their customers. Advertising agency or agency To conduct market research surveys assessments behavior statistics and market segmentation. trends and consumption patterns Reporters to advertise our marketing campaigns in a manner consistent with this Privacy Policy           

3.4 Social Networking Sites 

We allow you to login to our website and platform without filling out a form. If you log in using the social networking sites login system You expressly authorize us to access and store publicly available information in your social networking accounts   e.g. Facebook Google Instagram-  as well as any other information generated during Using the login system from such social networks. We may also communicate your email to the social network. to determine if you are already a user of that social network and to display advertisements on your social network accounts when appropriate.    

We may have partnerships with third parties that allow you to register for their services or participate in promotions. 

4. Delete User Data

You can delete your user data by following these steps: